ServiceNow Training

(3) 3 Ratings

Course Schedule

30

JUL

Mon - Sat

07:30 PM - 10:00 PM ( IST )

06

AUG

Mon - Fri

11:00 AM - 02:00 PM ( IST )

11

AUG

Sat - Sun

05:30 AM - 06:30 AM ( IST )


Total Learners

780 Learners


LMS Access

365 days

Course duration

30 days


Support

24/7 support

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The Instructor for this course is from one of the Big5 Companies in the world.

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Modes of Training

Corporate Training

Live, Classroom Or Self Paced Training

Online Classroom

Attend our Instructor Led Online Virtual Classroom

Self Paced Training

Comprehensive Recorded Videos by Experts to learn at your own pace

Course Features

Live Instructor-led Classes

This isn't canned learning. Its dynamic, its interactive, its effective

Expert Educators

Only the best or they're out. We are constantly evaluating our trainers

24&7 Support

We never sleep. Need something answered at 3 am? No Problem

Flexible Schedule

You don't learn as per our calendar. We work according to yours

☰ Details

Course Curriculum

Introduction To ITIL

  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s 

Introduction to Service Now

  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases.

Basic Administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics.

Advanced Administration

  • UI Policies, Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs

Tables, Form, Dictionary

  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists.

Creating workflow

  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions

Integrations

  • Web Services: Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Events

Content Management

  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Creating Blocks using Scripting
  • Login Rules

Configuration Management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-Now
  • Relating Configuration items

Course Description

What are objectives and learning outcomes of ServiceNow Training Course?

From this ServiceNow course, you acquire the following

  • Overview of ServiceNow, Introduction to ITIL foundation
  • Understanding CSS properties, UI Properties, debugging concept
  • Creating Application, module, update set, SMTP and POP overview
  • Learn about Workflow activities, RITM, catalog task and Data load automation
  • Scheduled Job log, privileged system admin, Concept of debugging
  • SOAP Messages, Background scripts, SLA Properties
  • You should execute a real-time project based on the comprehensive course curriculum
  • You will get to know the related jobs and job trends in the industry.

Who should attend for this Training Course?

  • People who are unfamiliar with the new ServiceNow Information Technology Service Management tool
  • ServiceNow administrators who are up to three months into a new deployment of a service
  • Those with preferably two–three years of IT service delivery experience and exposure to any generic or proprietary ITSM tool
  • Teams transitioning from previous ITSM tools to ServiceNow.

What are the Pre-requisites for this Training Course?

As there are no such Pre-requisites. Any one Students/Professionals who is having enthusiasm in learning Servicenow can attend this Training.

FAQ

Do you have self paced training?

Yes, we offer self paced training

How do you provide training?

We offer three different modes of training. Instructor Led Live Training, Self Paced Training and Corporate Training

Do you offer any discounts?

Yes we offer discounts for group of 3 plus people.

Can I choose timings that suits my schedule?

Yes we are the only company where we work with students and offer flexible timings which fits your schedule

Who are the Instructors?

All our instructors are from MNC companies who have real time experience of more than 10 years.

Can I attend a demo session before joining?

Yes we offer a free demo session with the instructors. The trainer will answer all your queries and share the course agenda.

Course Reviews

Ramya

Excellent Training. I have learned a lot from this course. It really helped me a lot. Thanks to the Trainer.

Rajeev

I found the tutorial very useful, with step-by-step explanations. Thanks to Trainer.

Rakesh

Had a great Experience in Learning this Course. Trainer has a good knowledge in the subject and explained us clearly with Real-time examples. Thank you